Water began gushing into the apartments on Friday afternoon at 33 Tehama.
Residents say they were immediately told to evacuate, but many did not realize they would not be allowed back. They say they didn’t take enough things with them.
“A change of clothes, dog food and our dog. We had to go down more than 20 flights carrying just what we could carry, so we didn’t have much at all,” said Stephanie Sun Woo .
RELATED: Woman Stuck in SF Elevator for 1 Hour Discovers Outdated Safety Inspection
Residents said Tehama management moved them to paid hotel rooms on Friday. But Monday morning brought a new set of problems. They were told by the hotel reception staff that the rooms were only paid for until 11:00 on Monday.
“I have nowhere to go after 11 o’clock today. I don’t know where I’m going to work from, I don’t know where I’m going to get my things or where I’m going to sleep tonight,” Sun Woo said. Monday in front of his hotel. building.
Other residents corroborated her story.
“Right now we are waiting for news from Tehama where we are staying tonight. The hotel told us to check out today and I haven’t heard anything. So a lot of us just want to know where we are sleeping this evening,” Tyler Patterson said Monday.
VIDEO: Teachers rescue residents from a burning building in SF’s Western Addition
He says this is the second time he has been moved from the building due to water damage.
“Both times the building was unresponsive and non-communicating,” Patterson said.
His lease expires in July, he does not plan to renew.
Matt Dorsey, the supervisor who represents the neighborhood, says he and his staff are working with residents to try to help them and figure out what’s going to happen next. He says firefighters told him the cause of the flooding was a 6-inch pipe that burst, flooding all 35 floors of the building.
RELATED: SF Considers Taxing Vacant Apartments to Help With Housing Crisis; new report shows 40,000 empty units
ABC7 contacted building management, Willowick Residential, who released the following statement:
A water leak that began around 2 p.m. on Friday, June 3, at 33 Tehama caused flooding in parts of the building and a mandatory evacuation.
We work diligently to make repairs and restore security systems and utilities. We are conducting a thorough investigation to determine the cause of the water leak at the property.
The safety and well-being of our residents is our top priority, which is why, as soon as the building was closed, we provided our tenants with hotel rooms. We continue to work with our residents to meet their needs and provide access to their homes by appointment as the building remains closed while we assess the damage.
At the moment, we do not have a deadline for reopening. We will provide more information as it becomes available.
We are grateful to the San Francisco Fire Department for their work in responding to the problem and for their assistance during the evacuation.
We appreciate the patience and understanding of our residents during this very difficult and disruptive situation. We are truly sorry for the inconvenience they are experiencing and are working around the clock to meet their needs.
If you’re on the ABC7 News app, click here to watch live
Copyright © 2022 KGO-TV. All rights reserved.