Thank you for giving kindness and grace to our hospitality industry | Editorials

We continue to move in the right direction after the worst year in hospitality industry history.

We find ourselves in a travel boom with people eager to get out and relive their lives. Meetings, conventions, vacations and sports tournaments are coming back.

The occupancy rate of our hotels in Daviess County has improved and exceeds pre-Covid figures. The restaurants are full, the bars are welcoming customers again. In many cases, demand exceeds our industry’s ability to get people back to work. Finding enough servers, cooks, housekeepers, maintenance staff, parks and recreation staff, and receptionists is difficult and often impossible.

I want to thank you for showing the people in our hospitality and tourism industry a little kindness and grace. Our tourism partners are understaffed, but they work tirelessly to provide an extraordinary experience.

Simply put, there aren’t enough staff on duty resulting in longer waits in restaurants, slower turnover of hotel rooms, and many other minor inconveniences. Our hospitality and tourism workers here in Daviess County have been amazing and stepped up. We have general managers who clean the rooms and restaurateurs in the kitchen who prepare the meals and take out the tables. They go above and beyond to get the job done. But stress and pressure have taken its toll on many people.

Enjoy the freedom to travel again and as a reminder, the next time you are in a hotel, restaurant or attraction and things take a little longer than usual, be patient and kind. Our hospitality workers are the backbone of our industry. You can make an impact by continuing to show them kindness and grace.

Raising others, making your community and the world a better place is one of the most rewarding things you can do in your life.

Mark Calitri is President and CEO of the Owensboro Daviess County Convention and Visitors Bureau.

About Elizabeth Smith

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