Travel agency and hotel fined for fooling couple into sharing fake image of balcony

Observing that “the honeymoon holds a special place and sentimental value in the lives of newlyweds, who plan ahead, after exploring and surfing various options, and finally making hotel, travel and accommodation reservations. ‘other activities according to their needs and budget’, the Chandigarh La Consumer Disputes Redressal Commission ordered a travel agency and a hotel based in Manali to pay 27,302 rupees to a UT resident for “misrepresenting” the view from the balcony from the hotel at the time of booking. The complainant alleged that his honeymoon was ruined because the two companies failed to honor their commitments.

The complainant said he was enticed by the travel company Travel Talkies and The Humsour View hotel in Manali to book a tour package of around Rs 30,500 for two couples. The travel agency had also shared photographs of the accommodation at the hotel, with views from the balcony, via WhatsApp.

Believing the same, the complainant had booked the package and paid Rs 10,302 on December 15, 2020. The firm confirmed the reservation for four adults.

However, as the complainant, his wife and another couple checked into Humsour View Manali according to the booking schedule, the travel agency and hotel did not keep their promises and neither the welcome drinks did. been served nor rooms provided in accordance with reservations. .

The complainant alleged that despite several requests, the companies did not pay attention and instead categorically refused to fit out the rooms. Having no other alternative, the complainant stayed at The Rudra Place for two nights and paid Rs 18,000 at the hotel, as well as Rs 9,500 for a taxi service.

The representatives of the hotel or travel agency not having appeared before the commission despite the notice given to them, by virtue of the order dated July 5, 2021, of this commission, they have been prosecuted ex parte.

The commission bench, after hearing the case, said: “It is important to note here that the honeymoon has a special place and sentimental value in the lives of newlyweds who plan ahead, after have explored and surfed various options, and finally make reservations for hotels, trips and other activities according to their needs and budget. This is all done to avoid any last minute obstacles so that they can enjoy each other’s company.

The commission added: “Nowadays it has become very common for newlyweds to post photographs of their hotel and places visited on their honeymoon. For them, it is a memory to be cherished for life and couples become nostalgic to remember it. Here too, as has been established, the complainant had made the hotel reservation and paid the consideration in advance after browsing the images sent to him on his WhatsApp, by which he was assured of visible sight. from his balcony, which turned out to be a farce and all his plans turned sour as soon as he arrived at the hotel. Therefore, it was only natural for the complainant (the newlyweds) to sulk and feel cheated if the promised services were not provided. Consequently, the complainant was fully entitled to make another arrangement at his home in another hotel and the POs are required to reimburse the amount paid to them as well as to compensate the complainant for the inconvenience caused.

The commission therefore ordered the travel company and the hotel to reimburse Rs 10,302 paid by the complainant for the reservation made by him, and to pay Rs 10,000 as compensation and Rs 7,000 as costs. of procedure.

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